Technician
Location: St. John's, Newfoundland
Due to continued growth and expansion, ADS is currently looking
to hire a Technician for the Managed IT Services group in St.
John's, Newfoundland to join their dedicated team of local experts
which spans across five Canadian offices.
In this hands-on role, you will be responsible
for:
- Working with clients in person and over the phone to
troubleshoot and support their internal systems, networks, and
applications
- Consulting with clients to facilitate installation and
implementation of new IT hardware and software applications
- Coordinating network access, setting up new users with email
accounts, and configuring security permissions
- Assisting with upgrades and conversions of clients' internal
systems
- Supporting internal and external sales efforts as required
- Collaborating with Development to implement fixes and custom
solutions
- Setting up computer desktops and peripheral equipment such as
printers and mobile devices (including the BlackBerry Enterprise
Server).
- Maintaining the tracking system in order to log issues, ensure
a timely response, resolve issues, and measure performance.
We are seeking candidates that will bring the following
skills and experience:
- Excellent problem solving and troubleshooting skills
- Flexibility and adaptability to be responsive to customer
support requests while balancing daily tasks and
responsibilities
- Prioritization skills in order to triage incoming client issues
and handle resolution effectively
- Previous experience with hands-on customer support is
considered an asset
- Superior verbal communication skills and listening skills in
order to correspond with clients, diagnose issues and resolve
problems
- Degree or College Diploma from a recognized post-secondary
institution (or equivalent) coupled with complementary
experience
If you are keen to provide outstanding service and support to
assist dynamic Canadian businesses achieve their goals, please
forward your resume to careers@atlanticdatasystems.com.
1.800.563.8484
